"Sellers aren't able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay's attention."
Many people don't like this, me included. How are we to know about deadbeat buyers? Negative feedback was what my husband and I (along with most of you) relied on as far as seeing who good and who was not.
I suppose the current way to handle this is to report them via feedback. Now when leaving a feedback, you can report the buyer. Reporting the buyer starts the investigation process on EBay's end - this is EBay's way way of protecting the buyer. I had actually reported my buyer before realizing I could do it through feedback. Not knowing what to do with leaving a feedback for this buyer, I just left them hanging. Well, a couple of weeks go by along with another good sale. I go to leave feedback for the good sale and saw the bad sale still sitting, waiting for a feedback. Forgetting that this was a deadbeat buyer, I automatically left a postive feedback. When I go to review my sales, I realized that I had made an error - I gave my deadbeat buyer a positive feedback! I didn't know what to do. I knew there was a way to reply to feedbacks so I researched it and here is what I did:
- Go to Feedback Forum.
- At the far right, under "Feedback Tools", click on "Follow up to feedback left".
- Find the feedback you want to correct and click on "Follow up" at the far right.
- You will see a blank box after "Follow up comment" and you can revise your positive feedback and leave an appropriate comment.
I felt bad that I had accidentally left a positive feedback, for a negative transaction, but after doing the steps above, I feel better. Now people can know about this buyer and proceed with caution.
I hope this helps others when faced with a negative situation on EBay.
Comments or questions are always welcomed. I would love to hear what you think of this post or any of my other posts. Thanks!